Engagement
Production Stabilization Sprint
In 4–6 weeks, the failures your team firefights every week are named in a root-cause inventory, and the root-cause topics we agree to scope get fixed, with before/after numbers you can show at the next exec review. The fixes ship through your own PR process, and the final week validates them under realistic load. Built for recurring batch failures, dual-write drift, performance degradation, and integration incidents.
Baseline scope: 1 D365 environment, 1–3 root-cause topics, 80 hours capped. Scope agreed end of week 1 in writing — we do not silently expand.
Who it is for
- F&O admin teams managing a D365 environment where something is recurring-broken (failed batches, integration timeouts, payload mismatches).
- CIOs and IT directors who inherited a problem implementation and need fast, measurable improvement before the next exec review.
- Microsoft partners who finished implementation but are not equipped to handle deep engineering remediation.
- Newly-hired D365 architects who arrived to find an undocumented production environment with known operational issues.
Not for greenfield implementations (use Engineering Risk Audit before commit), isolated one-off bug fixes that need no root-cause or stabilization scope, or full re-implementations.
Typical triggers
When teams reach out
- "Our nightly batch job has been failing once a week for two months — nobody can figure out why."
- "Posting and inquiry screens have slowed to a crawl, and overnight batches now overrun into business hours."
- "Dual-write between F&O and CE is drifting — Dataverse rows do not match F&O after every wave update."
- "We went live 6 months ago and we are still firefighting integration incidents weekly."
- "The original developer left and our X++ extensions are a black box."
What you get
Deliverable
Three artifacts: a root-cause inventory (end of week 1), merged code and configuration changes via your PR process, and a sprint report with before/after metrics, maintenance guidance, and an explicit risk register for what was deferred.
How it works
Timeline
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1
Week 1 — Diagnose 5 business days
Read everything, talk to F&O admins, reproduce 1–2 failure cases in sandbox, write a root-cause inventory (top 5–10 issues with severity and dependency map).
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2
Diagnostic readout 90 min call
Walk through findings. Agree on what gets fixed this sprint vs what is deferred or out of scope.
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3
Weeks 2–4 — Stabilize ~3 weeks
Hands-on engineering: code fixes, configuration cleanup, log surface improvements, retry / observability instrumentation. Your team reviews and merges our PRs.
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4
Week 5 — Validate 5 business days
Run the system under realistic load in sandbox, verify the targeted issues no longer recur, capture before/after metrics.
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5
Handover + report 90 min call + written report
Walk through what we changed, why, how to maintain. Risk register for issues we deliberately did not fix.
Pricing
Fixed-fee — quoted on the scoping call
- Standard cohort — 1 environment, 1–3 root-cause topics, 80 hours capped.
- Extended cohort — 4–6 root-cause topics, 120 hours capped — for larger estates.
- Multi-environment scope is quoted per additional production environment.
- Payment: 30% on signing, 40% on the diagnostic readout (end of week 1), 30% on the sprint report (end of week 5).
When we re-quote: We re-quote at the end of week 1 if the diagnostic phase surfaces a scope larger than what we originally fit into the cohort. Quote happens in writing; nothing expands silently.
Scope clarity
What this engagement is NOT
- Not a re-implementation. If the system was built fundamentally wrong, the answer is a longer project, not a 4–6 week sprint.
- Not a long-term retainer. The sprint ends with a clear handover.
- Not a managed-service replacement. Your F&O admin team still owns operations after we leave.
- Built to support the implementation partner, not replace them — the partner keeps program ownership while we take the deep engineering remediation workstream.
Ready to start?
Bring the relevant materials — architecture diagrams, recent logs, the decision under review — and we will scope from there.